Maple Ridge Family Affected by Illness Outbreak at Mexican Resort

A family from Maple Ridge fell severely ill while vacationing at Sandos Playacar Resort in Mexico, along with over 100 other guests. They experienced distressing conditions and a lack of timely assistance from hotel staff. Reports reveal multiple guests seeking medical attention due to similar illnesses, prompting calls for an official investigation into the resort’s health protocols.

A family from Maple Ridge experienced a severe mass illness while vacationing at the Sandos Playacar Resort in Playa Del Carmen, Mexico. Sheena Robinson reported that she and over 100 other guests fell ill, suffering symptoms of vomiting and diarrhea within 24 to 36 hours of arrival. The experience was profoundly distressing, with Robinson noting that the hotel’s response exacerbated their situation, as they waited hours for assistance with basic needs.

Robinson vividly described their dire conditions: “At one point, we had no towels, no sheets on our beds, and garbage cans full of vomit,” which compelled her to go to guest services to demand urgent help. Additionally, she remarked on the unpleasant sewage odor emanating from their tap water. Unfortunately, this trip, intended as a family dream vacation, turned into a nightmare.

Reports indicate that other guests also required medical attention, with children treated for severe dehydration after staying at the same resort. Robinson has joined efforts to urge Mexican authorities to investigate the situation, as similar illness cases have surfaced in media reports and online. Notably, a Winnipeg wedding photographer voiced his family’s illness after visiting the resort around the same time.

Participants in the trip comprised guests from various countries, including Canada, Argentina, and Chile, all reporting sickness at Sandos Playacar. In response to the situation, the resort issued a statement acknowledging gastrointestinal illness occurrences across multiple locations. They assured guests that they reinforced their strict sanitation protocols and engaged health authorities for ongoing investigations.

The resort also reported on changes such as closing the buffet to reduce potential contamination risks, claiming that no new illness cases had been reported since their interventions. They expressed regret over the inconvenience caused and reaffirmed their commitment to providing a safe environment for all guests.

The Maple Ridge family’s ordeal at the Sandos Playacar Resort highlights the serious issues of mass illness in all-inclusive hotel settings. The family’s distress was compounded by inadequate hotel support during their illness. The resort’s response indicates an awareness of the situation, as they have adjusted protocols in light of reported illnesses. The ongoing investigation aims to address these health concerns for the safety of all guests.

Original Source: www.mapleridgenews.com